Privacy Policy

What is Personal Data?

When using Tickital as a visitor, buyer/renter, or seller, personal data is provided. “Personal data” refers to any information that can be directly or indirectly associated with a physical person.

Tickital is the data controller for the data submitted via and processed on www.tickital.com and the mobile applications distributed via Google Play and the App Store.

Below is a description of the guidelines Tickital applies to data processing and more. Additional guidelines may apply in specific cases. These guidelines do not limit the rights provided by law or other legally binding regulations, such as the GDPR.

General Provisions on Personal Data

The general provisions on personal data processing apply throughout Tickital.

Tickital processes personal data in accordance with applicable data protection laws, respecting individual privacy. All data processing is based on a legal basis.

Collection of Personal Data

When using Tickital’s website or mobile app, only information used for statistical purposes is collected, and the visitor remains anonymous. Such information includes visit time, visit duration, and pages visited. Users can also voluntarily provide their personal data to Tickital by creating an account.

Tickital also collects and stores chat history on the backend to enable and improve the chat functionality. When sharing images in the chat, only the image content is stored; no metadata from the images is saved or processed.

Purpose

Tickital only collects personal data for specific purposes. The primary purpose is usually to provide a service requested by the person concerned. Tickital does not process personal data for purposes incompatible with the original purpose. Detailed information on the purpose of data processing is provided when data is submitted, for example, when setting up an account.

Consent

Tickital strives to process personal data with the consent of the individual concerned. A given consent can always be withdrawn. If consent is withdrawn, Tickital will no longer process the personal data or update previously submitted information. In cases where consent is withdrawn, processing will end immediately, except where processing is necessary to fulfill legal or contractual obligations.

Addition on Data Collection via Adjust

Existing information about Adjust and data collection for analysis and marketing tracking, including user consent and the option to withdraw consent.

In our app, we use the Adjust tool to collect certain information necessary for providing our services and tracking and analyzing marketing effectiveness. This includes:

Identification Information

• – IDFA (Identifier for Advertisers): Used only for identification on iOS devices and collected after explicit user consent. Users can decline IDFA collection during app installation and can change their consent anytime via the app settings on their phone.
• – ADID (Android Advertising ID): Used for similar purposes on Android devices.

App-Related Information

• – Latest app version
• – Latest SDK version
• – Latest session time
• – Environment (e.g., operating system, device type)
• – Installation status
• – Installation time

Purpose and Use of Collected Data

The collected information is primarily used to:

• – Provide and improve our services.
• – Conduct marketing analyses and track campaign effectiveness.

Data Storage and Retention

Data is stored for the duration necessary to fulfill the purposes for which it was collected. Since specific retention periods are not yet established, we will store the data as long as required to meet our legal obligations and business needs. Further information on retention periods may be updated in future versions of this policy.

Data Sharing

Personal data may be shared with partners to perform tasks requested by the individual concerned. When transferring data to another company that processes personal data on our behalf, we have strict agreements in place concerning data processing, confidentiality, and security.

Security

Tickital takes technical and organizational measures to protect processed personal data so that data is not lost, destroyed, manipulated, or made accessible to unauthorized individuals. These measures include security protections for chat history and an automatic hide-sensitive-data feature for credit card numbers shared in chat.

Right to Access and Rectification

Everyone has the right to know the extent of their personal data processed by Tickital. If such data exists, the individual concerned is entitled to information about which personal data is processed, the purpose of processing, and to whom or what the data is disclosed. Requests for information regarding data processing can be made via info@tickital.com.

Individuals have the right to request correction, blocking, or deletion of their personal data if it is incorrect or processed in violation of applicable law. Tickital is obligated to take such actions.

Changes to Personal Data Handling

If there are changes in how Tickital handles personal data, it will be announced on this page.

Cookies

Existing information about cookies and how they are managed.

A cookie is a small text file that the website you visit requests to save on your computer. You can decide how your computer handles cookies via your browser settings.
We use both first-party and third-party cookies for various purposes. Some cookies are deleted when you leave our website (session cookies), while others remain on your computer for up to two years to help the website recognize you upon return (persistent cookies).
We use cookies on our website to:

• Facilitate website use and ensure pages load quickly on your computer (first-party session cookies).
• Collect statistics on how visitors navigate the website using Google Analytics (third-party session and persistent cookies), such as:
  • – Whether the visitor has been to the – website before.
  • – The source of the visit to our website.
  • – Pages visited on the website.
  • – Visit duration.
  • – Browser used.
• Optimize and monitor the effectiveness of our marketing efforts. For this, we engage external partners (third-party persistent cookies).

If you have questions about cookies on our website, please contact us at info@tickital.com.